Ordering Information

Ordering Information

Business Hours

Order Desk Contacts

Email Contacts

Monday-Friday
09:00-17:30 (Pacific Time)

Sunfarm is closed Saturday, Sunday, and all British Columbia Statutory holidays.

Orders received after 4:30pm Pacific Time will be delayed to the next business day (09:00-18:00)

Tel: +1(778)379-8888 | +1(778)379-8850

Mailing Address:
1155-409 Granville Street, Vancouver, BC, V6C1T2

General inquiries and orders:
sales@sinovacorp.com

Claims and refunds:
Please contact the sales person directly.

Payment Options

We accept Wiring, Band draft and cheque to be clear as payment. We don’t accept Visa and MasterCard as payment. Customers picking up orders can pay by cash.

Claims

Claims requests must be reported to our sales within two (2) business days of receipt of goods. Please quote the invoice number when making your claim. SunFarm will not accept products returned to our warehouse without prior approval.

Prices

SunFarm will do our utmost to hold prices from catalogue to catalogue, but all prices are subject to change without notice, please refer to the updated quotation. This is especially true during times of volatile currency exchange rates and changing tariffs. We will fill orders regardless of price changes unless notified otherwise.

Local Listings

In this publication, “Canadian” refers to the origin of the company and does not serve as a guarantee that their listed products are manufactured and/ or packaged in Canada.

Shipment Options

In order to meet customer’s different requirements on delivery time and cost, we are offering various types of transportation. Air and ocean freight (LCL / FCL) and etc. are available, or we can assist to deliver the goods to your designated freight forwarder.

Normally, international air shipment needs 2-7 days, and international ocean shipment to big ports requires 4-5 weeks. More details, we will confirm with you according to your order, schedules and destination ports.

Warehouse Information

Our warehouse is a brand new concrete and steel warehouse building of over 100,000 square feet in size. It is centrally located close to major highways and container docks, therefore keeping our clients’ transportations costs to a minimum.